Returns and complaints

Returns and complaints

Withdrawal from the contract

If you are a consumer - as a rule you have the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a declaration of withdrawal from the contract e.g. by e-mail sent to the following address: kontakt@qbanamama.pl

Return the returned item immediately to the following address: ul. Mstowska 2, 42-244 Cegielnia ,however, no later than within 14 days from the day on which you rescinded the contract.

You can withdraw from the contract within 14 days.

The 14-day deadline for withdrawal from the contract begins:

  • for the contract in which we issue the item, being obliged to transfer its property - from taking possession of things by you or a third party designated by you other than the carrier,
  • for digital content - from the date of conclusion of the contract.

To meet the deadline, it is enough to send a statement before its expiry.

The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you..

We may withhold reimbursement of the payment received from you until you receive the item back or provide proof of its return, depending on which event occurs first.

Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:

  • in which the subject of the service is a non-prefabricated item, produced according to the consumer's specifications or to satisfy his individual needs ,
  • in which the subject of the service is a subject subject to rapid deterioration or having a short shelf-life,
  • in which the object of the service is an item delivered in a sealed package, after opening the package can not be returned due to health or hygiene reasons , if the packaging was opened after delivery,
  • in which the subject of the service are sound or visual recordings or computer software delivered in a sealed packaging if the packaging has been opened after delivery
  • for delivery of digital content that is not stored on a tangible medium if the performance commenced with the consumer's explicit consent before the deadline for withdrawal and after informing the trader of losing the right to withdraw from the contract the contract.

Szczegółowe informacje na temat odstąpienia od umowy znajdziesz w naszym Regulaminie sprzedaży.

Complaints

If the product purchased from us proves to be defective, you have the right to advertise it on the basis of warranty. The complaint is best submitted to the e-mail address:kontakt@qbanamama.pl or by mail to the address ul. Mstowska 2, 42-244 Cegielnia .

The advertised goods should be sent to the following address: ul. Mstowska 2, 42-244 Cegielnia

In connection with the disadvantage, you can request:

  • exchange of things for items free from defects,
  • removing the defect,

or make a statement about:

  • lowering the price,
  • withdrawal from the contract - in the case of a significant defect.

We respond to you for defects found before the expiration of two years from the date of delivery of the item.

As a rule, you can report a claim within one year of noticing the defect , but the time to file a complaint can not be completed before the expiry of the seller's liability period.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.

You can find more information about the complaint in our Sales Regulations.

MODEL FORM OF WITHDRAWING FROM THE AGREEMENT
(this form should be completed and sent back only if you wish to withdraw from the contract)

Qbana Mama Katarzyna Kuban
ul. Mstowska 2, 42-244 Cegielnia e-mail adress: kontakt@qbanamama.pl

- I ......................................................................... hereby I inform about my withdrawal from the sales contract of the following things:

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of receipt .........................................................................................................................................................................................................

- Name and surname of the Consumer (s) .....................................................................................................................................................................

- Consumer address (s) ......................................................................................................................................................................................

....................................................................................................................................................................................................................................

.............................................................................................
Signature of the Consumer
(only if the form is sent in a paper version)


Date ............................................

(*) Delete as applicable.

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